My Bupa Latin America10.1.10 - App Store

My Bupa Latin America gives you access to manage all the benefits and features that Bupa Global Latin America offers you as a client from your mobile device. It also gives you access to all Digital services.

From the My Bupa App, both Bupa agents and clients will be able to:

Update the overall user experience
New dashboard with access to key indicators
Simplified view of all processes from: My Policy
Access to policy change history
Access to interactions in policy changes
Reimbursement process with a reduced process to 4 steps
Ability to save an unfinished reimbursement (Draft)
Ability to copy a completed reimbursement (Copy Reimbursement)
Viewing of uploaded documents in all processes
Access to deductible usage
Portfolio change
Access to the world’s largest health provider network.

Additionally, through the App, you can enjoy all of Digital Services, which include:

Video Consultations that will allow you to access a specialist in 30 seconds or less from the moment you request it.
24/7 Medical Consultations
Prescriptions (in more than 12 countries)
From anywhere in the world
Access to Nutrition and Healthy Mind programs
Health and vital signs monitoring services
Among others...

In the App we request the following permissions:

Location: For Digital services
Camera: To conduct video consultations
Microphone: To conduct video consultations
Your daily activity will be automatically incorporated from the following applications: Apple Health, Google Fit, Garmin, Polar, Strava
Other required data to enable proper use of the App.
Digital services (Healthy Mind, Video Consultation, Connected Health, Health Programs and Vital Signs Measurement) will not be available to users in the USA territory.

Vital Signs Measurement services do not replace the clinical judgment of a healthcare professional. This service is intended to enhance your understanding of general wellness and does not diagnose, treat, mitigate, or prevent any disease, symptom, disorder, or abnormal physical condition. Consult a healthcare professional or emergency services if you believe you may have a medical problem.

The physical devices integrated into this application have obtained the "CE Mark" accreditation and comply with current European Union regulations regarding medical products.

Version History Improved language selector on the home screen with a new globe icon.
Added expandable Privacy Notice sections in Video Consultations and Specialties.
Quick access to Appointment History and Upcoming Appointments from Video Consultations and Specialties.
You can now cancel your appointments directly from the app.
Added new registration fields for assistant agent information.
Improved the User Management screen for a better experience. 10.1.10 5d ago Improved language selector on the home screen with a new globe icon.
Added expandable Privacy Notice sections in Video Consultations and Specialties.
Quick access to Appointment History and Upcoming Appointments from Video Consultations and Specialties.
You can now cancel your appointments directly from the app.
Added new registration fields for assistant agent information.
Improved the User Management screen for a better experience. 10.1.8 6d ago Improved language selector on the home screen with a new globe icon.
Added expandable Privacy Notice sections in Video Consultations and Specialties.
Quick access to Appointment History and Upcoming Appointments from Video Consultations and Specialties.
You can now cancel your appointments directly from the app.
Added new registration fields for assistant agent information.
Improved the User Management screen for a better experience. 10.0.0 Jul 24 $1 USD fee
Medical folder 9.5.1 Mar 25 What's new at My Bupa Latin America

New: Add your card from the Payments module
You can now add your card directly from the Payments module, making your transactions faster and more secure.

Enhancement: Multiple document view in Preauthorizations
You can now view multiple documents associated with your request within the Preauthorizations module.
Your health and that of your family, always in good hands. 9.4.7 Mar 10 What's new at My Bupa Latin America
New Pediatrics specialty at Blua: schedule virtual appointments for your children (Available in Ecuador Only)

Your health and that of your family, always in good hands. 9.3.4 11/05/2025 New update available!
Now in our app you can:
Check your appointment history
View your next appointment card on the dashboard
Download all your policy cards 9.1.6 10/09/2025 News card for insured on the dashboard

Agreement for minors in video consultation and symptom checker

Adjustment to the insured members view

Method enabled in Ecuador to add debit account for automatic payment

BLUA restrictions 9.0.35 05/26/2025 This release includes only bug fixes to the redirect functionalities. 9.0.23 04/21/2025 New in this version:
A new interface for My Bupa (Easier and more intuitive navigation).
The process of requesting reimbursements has been optimized, reduced to four steps. It is also possible to create a draft reimbursement request or make duplicates, making the process more agile.
Bupa Agents can also access the application using their agent/agency credentials. 8.0.35 08/29/2024 En esta versión encontrarás:
- Solución de errores y mejoras en la estabilidad de la aplicación 7.6.1 12/08/2023 Bug fixes in the Connected Health functionality. 7.5.1 02/13/2023 The following functionalities are included:

- Health monitoring: functionality that provides health data from different health platforms to share to the user to improve his health.

- Digital account deletion: according to requirements, an account deletion process is included (https://developer.apple.com/support/offering-account-deletion-in-your-app). Since this app belongs to a highly regulated health insurance company, direct contact with the Customer Service team is required, as indicated in the first question of the FAQ. 7.4.6 11/15/2022 Now through My Bupa Latin America you can access Monitor your Health services and have our specialists help you reach your goals. 7.4.5 11/11/2022 My Bupa Latin America gives you access to your Bupa Latin America membership benefits and much more.

You will be able to enjoy many more services and tools such as:

- Access to Mental Wellness and Video Consultation services that will give you access to a health specialist whenever you need it.
- Detailed information about your policy and access to their insurance card.
- Manage your reimbursements and authorizations through our online portal in an agile and easy way.
- Access to the world's largest network of healthcare providers.
- Contact us anywhere in the world. 7.3.4 06/21/2022 My Bupa Latin America gives you access to your Bupa Latin America membership benefits and much more, such as an innovative way to monitor your vital signs.

Thanks to a technology called Transdermal Optical Imaging, our app processes almost imperceptible changes in facial blood flow from videos captured through our Vital Signs function with the front camera of any Smartphone.

In addition, you will be able to enjoy many more services and tools such as:

- Access to Mental Wellness and Video Consultation services that will give you access to a health specialist whenever you need it.
- Detailed information about your policy and access to their insurance card.
- Manage your reimbursements and authorizations through our online portal in an agile and easy way.
- Access to the world's largest network of healthcare providers.
- Contact us anywhere in the world.
Mental Wellness, Video Consultation and Vital Signs measurement services will not be available for users located in the USA.
Vital Signs measurement services is not a substitute for the clinical judgment of a health care professional. This service is intended to improve your awareness of general wellness and does not diagnose, treat, mitigate or prevent any disease, symptom, disorder or abnormal physical state. Consult with a health care professional or emergency services if you believe you may have a medical issue. 7.1.18 02/03/2022 My Bupa Latin America gives you access to your Bupa Latin America membership benefits and much more, such as an innovative way to monitor your vital signs.

Thanks to a technology called Transdermal Optical Imaging, our app processes almost imperceptible changes in facial blood flow from videos captured through our Vital Signs function with the front camera of any Smartphone.

In addition, you will be able to enjoy many more services and tools such as:

- Access to Mental Wellness and Video Consultation services that will give you access to a health specialist whenever you need it.
- Detailed information about your policy and access to their insurance card.
- Manage your reimbursements and authorizations through our online portal in an agile and easy way.
- Access to the world's largest network of healthcare providers.
- Contact us anywhere in the world.
Mental Wellness, Video Consultation and Vital Signs measurement services will not be available for users located in the USA.
Vital Signs measurement services is not a substitute for the clinical judgment of a health care professional. This service is intended to improve your awareness of general wellness and does not diagnose, treat, mitigate or prevent any disease, symptom, disorder or abnormal physical state. Consult with a health care professional or emergency services if you believe you may have a medical issue. 7.1.9 11/17/2021 ​My Bupa Latin America gives you access to your Bupa Latin America membership benefits and much more, such as an innovative way to monitor your vital signs. 
 
Thanks to a technology called Transdermal Optical Imaging, our app processes almost imperceptible changes in facial blood flow from videos captured through our Vital Signs function with the front camera of any Smartphone.
 
In addition, you will be able to enjoy many more services and tools such as: 
 
- Access to Mental Wellness and Video Consultation services that provide medical care whenever you need it.
- Detailed information about your policy and access to their insurance card. 
- Manage your reimbursements and authorizations through our online portal in an agile and easy way.
- Access to the world's largest network of healthcare providers.
- Contact us anywhere in the world. 7.1.8 11/07/2021 My Bupa Latin America gives you access to your Bupa Latin America membership benefits and much more, such as an innovative way to monitor your vital signs. 
 
Thanks to a technology called Transdermal Optical Imaging, our app processes almost imperceptible changes in facial blood flow from videos captured through our Vital Signs function with the front camera of any Smartphone.
 
In addition, you will be able to enjoy many more services and tools such as:

- Access to Mental Wellness and Video Consultation services that provide medical care whenever you need it.
- Detailed information about your policy and access to their insurance card. 

- Manage your reimbursements and authorizations through our online portal in an agile and easy way.
- Access to the world's largest network of healthcare providers.
- Contact us anywhere in the world. 7.1.7 11/04/2021 Members of Bupa Latin America can now make a video call with a doctor or psychologist through the Virtual Care option. 6.0.1 02/17/2021 New App Icon
Localized Facility Finder 5.1 02/14/2017 -New Design and Enhanced user experience.
-Support for new businesses.
-Registration feature. 5.0 01/31/2017 Ability to submit new claims
Bug fixes 4.1 01/21/2016 Support for iOS 9.2
Completely new interface design
Ability to check claim status
Facility finder 4.0 01/17/2016 * New cards added
* Bug Fixes 2.1 03/03/2015